Guide
Callbacks: How to Cut Rework with Better Job Notes
CallbacksProof of workNotes
What this is: A short note-and-photo standard to reduce callbacks.
Who it helps: Teams seeing repeat visits and rework.
Next focus: Whether job notes and proof of work are getting lost between the field and the office.
The situation
A customer calls back with a problem.
No one can see what was done or approved.
What strong job notes include
- Before and after photos.
- What was repaired or replaced.
- Any customer approvals or changes.
A simple standard
- Three photos minimum: before, during, after.
- Three bullets on work performed.
- One line on the next recommended step.
When tools help
Once photos, approvals, and notes live in different places, callbacks turn into guesswork.
- Notes and photos tied to the job.
- Easy access for office follow-up.
- Customer history in one place.
Optional: Browse the FSM category page for more examples.
Mistakes to avoid
- Using only text with no photos.
- Leaving notes on personal phones.
- Skipping customer sign-off on changes.
Quick win (no new tool)
Small steps you can do today before trying a new app.
- Take before / after photos on every job.
- Write three bullets on work performed (parts + steps + issue found).
- Get customer sign-off on changes (text or initials).
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