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Job Photo List (Before/During/After)

PhotosBefore/During/AfterProof

A simple list of photos to take for every job: before (overall area, close-up of issue), during (key steps, parts, any unexpected issue), after (finished work, wide shot, clean area). Prevents 'it wasn't like that' and gives you proof for warranty and callbacks.

For teams dealing with 'it wasn't like that' disputes or missing proof when something goes wrong or the customer questions the work.

Next: Use it on every job for two weeks and store photos with the job record; then see if your FSM can prompt or attach by default.

Copy/paste template

Job Photo List (Before/During/After)

  • - Job Photo List (Before/During/After)
  • -
  • - Before work starts:
  • - - [ ] Overall area shot (wide view of the work area)
  • - - [ ] Close-up of the issue (what needs to be fixed)
  • - - [ ] Access/obstacles (if relevant)
  • -
  • - During work:
  • - - [ ] Key repair step (if relevant)
  • - - [ ] Parts being replaced (if relevant)
  • - - [ ] Issue found (if unexpected issue discovered)
  • -
  • - After work complete:
  • - - [ ] Finished work (close-up of completed work)
  • - - [ ] Wide shot (overall area showing finished work)
  • - - [ ] Clean area (showing area is clean and tidy)
  • -
  • - Optional (if needed):
  • - - [ ] Serial numbers (if relevant)
  • - - [ ] Customer sign-off (if large job)
  • - - [ ] Safety compliance (if required)

How to customize

Replace placeholders:

  • [Name] → Customer or tech name
  • [time] → Arrival time (e.g., "2:00 PM" or "in 30 minutes")
  • [link] → Job link or tracking URL

Avoid these mistakes:

  • Don't use overly aggressive language (e.g., "URGENT: Payment due now!")
  • Don't use confusing abbreviations or jargon
  • Don't make promises you can't keep (e.g., "We'll be there in 10 minutes" if it's not realistic)

How to use it

  1. Use this list for every job (not just some jobs).
  2. Take 'before' photos before starting work (proof of the issue).
  3. Take 'during' photos of key steps (proof of what was done).
  4. Take 'after' photos showing finished work and clean area.
  5. Store photos with the job record (not in separate texts or emails).

Common tweaks

  • Add specific photos for your service type.
  • Add photos of customer approval if needed.
  • Add photos of warranty info if applicable.
  • Add photos of special conditions if relevant.
Back to Scheduling Mess hub

Related guides

Guides that help with this pain:

Scheduling Chaos? A Simple System for 1-5 TechsDrive Time Reduction: Intake Fields That Matter

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