Template
On My Way Text Message Templates
Short textsCustomer calmTemplates
What this is: Three text templates for clear customer updates.
Who it helps: Techs and owners updating customers on the way.
What to do next: Take the Calls & SMS quick check.
Copy/paste template
On My Way Text Message Templates
- - On my way: Hi [Name], I am on the way and should arrive around [time].
- - Running late: Hi [Name], I am running about [15-30] minutes late. I will text when I am 10 minutes out.
- - Arrived: Hi [Name], I am here and will knock in one minute.
How to use it
- Save each line as a quick reply in your phone or app.
- Fill in the time estimate before sending.
- Use the same wording across the team.
Common tweaks
- Add the tech name for a personal touch.
- Add a link to reschedule if needed.
- Add a short safety note for pets or parking.