Too Many Texts
Text threads are scattered, and customer updates get lost.
What do you want texting to do? Start here.
- Stop missed calls from turning into lost jobs→ Start here: Shared Inbox for Texts: When You Actually Need It
- Reduce “Where are you?” calls→ Start here: Customer Updates That Prevent Angry Calls (ETA + Next Step)
- Get paid faster→ Start here: Pay Link Message (SMS + Email)
- Prevent callbacks→ Start here: Change Order Approval Text + Job Note Format
- Handle after-hours without chaos→ Start here: After-Hours Auto-Reply SMS Templates
- Not sure?→ Start here: Too Many Texts to Manage? Set Up Simple Customer Updates
Quick wins without new software
Do this in order (no new software):
- Create 6 core message templates — on my way / late / missed call / after-hours / payment / closeout
- Decide who replies + response SLA — owner, handoff, and business hours
- Add one tracking habit — tag or job-note “sent?” so nothing slips
Deep dive: more on this pain
Templates (copy/paste)
Use when… (one line per template):
Status updates (field)
Comparisons
Compare tools only if:
You already have core templates and a clear reply owner.
If you want software now
Start with the quick check to get a short list of tools that fit your situation.