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Pay Link Message (SMS + Email)

Pay linkSMSEmail

Short templates for sending payment links via SMS and email so the customer knows what they're paying for and the message doesn't look like spam. One line for the job and date; one clear link; one way to ask questions.

For teams sending payment links but worried they look unprofessional or that customers will ignore them.

Next: Use the SMS and email versions on the next 10 invoices; then add your company name and a quick test so the link works.

Copy/paste template

Pay Link Message (SMS + Email)

  • - SMS version (short):
  • - Hi [Name], your invoice for [job type] on [date] is ready. Pay here: [link]. Questions? Reply to this message.
  • -
  • - Email version (detailed):
  • - Subject: Invoice [#] for [job type] - Payment link
  • -
  • - Hi [Name],
  • -
  • - Your invoice for [job type] on [date] is ready.
  • -
  • - Amount: $[amount]
  • - Due date: [Date]
  • -
  • - Pay here: [link]
  • -
  • - If you have questions, reply to this email or call [number].
  • -
  • - Thanks,
  • - [Your name]

How to customize

Replace placeholders:

  • [Name] → Customer or tech name
  • [time] → Arrival time (e.g., "2:00 PM" or "in 30 minutes")
  • [link] → Job link or tracking URL

Avoid these mistakes:

  • Don't use overly aggressive language (e.g., "URGENT: Payment due now!")
  • Don't use confusing abbreviations or jargon
  • Don't make promises you can't keep (e.g., "We'll be there in 10 minutes" if it's not realistic)

How to use it

  1. Send the SMS version when you want a quick nudge (short and direct; include job type and date so they know what it's for).
  2. Send the email version when the invoice has more detail (amount, due date, link) and you want a paper trail.
  3. Include job type and date in every message so customers don't think it's spam or forget which job it is.
  4. Add your name and a way to ask questions (reply or call) so they can fix errors or pay a different way.
  5. Test the link before sending so you're not chasing "the link didn't work."

Common tweaks

  • Add invoice number so they can reference it when paying or when they call with a question.
  • Add payment terms (e.g. due in 15 days) if you don't want to chase the same day.
  • Add late fee notice only if you actually enforce it—otherwise it weakens the message.
  • Add payment options (card, ACH) if you offer more than one so they can choose.
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Related guides

Guides that help with this pain:

Too Many Texts to Manage? Set Up Simple Customer UpdatesCustomer Updates That Prevent Angry Calls (ETA + Next Step)

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